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AI-enabled solution providers and corporate gathered at Hong Kong Science Park on March 24 to examine real-world use cases of AI as it shifts from experimental pilots into connected, operational systems across multiple sectors.
The “Connected Intelligence: AI & Robotics Across Industries” event featured candid exchanges on workforce preparation, customer engagement and the challenges of scaling AI.
Training has shifted towards role-specific applications, such as the use of AI image generation for real estate concept design and marketing. She said: “Colleagues, after walking out of the meeting, can already embrace AI as part of the role.”
Aldric Chau, General Manager of Digital at Cathay, cited several operational examples from the airline’s digital transformation work.
The in-house Customer360 AI model, as one of the examples, supplies frontline teams with passenger history and preferences so that staff can deliver more consistent service whether at the airport, on board, or via contact centres.
Chau also described a trial in which AI analyses weather and flight data to recommend optimal altitudes for pilots, therefore reducing vapour trails that contribute to global warming. The initiative has produced measurable carbon savings with no significant extra fuel cost.
In his remarks, Tim Leung, formerly Group Chief Technology Officer at Vistra and now serves on HKSTP’s Board of Directors, addressed the balance required between machine capability and human oversight.
“While AI excels at processing at scale, identifying patterns and generating options,” he said. “Judgment still firmly resides with humans, especially in high-stakes environments.”
Leung added that humans must still define the problem and the desired outcome, noting that “critical thinking becomes increasingly vital” as AI outputs grow faster yet remains non-deterministic. As such, he advocated for responsible AI to function as a design principle rather than solely as a compliance matter.
Source: News - South China Morning Post
