A social media post by Instagram user Anushka has gone viral after she shared her experience with aRapido riderwho contacted her on WhatsApp after completing a ride. According to the post, Anushka said that after being dropped off at her destination, the Rapido rider reached out to her on WhatsApp and started a conversation that she found unusual. To highlight the issue, she also shared a screenshot of the chat, which quickly spread across social media platforms.
Theviral posthas triggered strong reactions from users, many of whom questioned how the rider was able to access her personal mobile number after the trip had ended. Several users pointed out that such incidents can make passengers feel unsafe and may discourage them from using app-based ride services.
Following the backlash, Rapido responded in the comments section of the post and acknowledged the issue. The company apologised for the incident and said that such behaviour is not acceptable.
Rapido stated that it apologises for the captain's inappropriate behaviour, stating that it violates its service standards.
The company also asked the user to share further details so that action could be taken.
“The company also requested users to share their registered mobile number and ride ID via direct message so that the matter can be investigated on priority and strict action can be taken.”
The incident has once again raised questions about data privacy and user safety in ride-hailing services. Many social media users stressed that personal contact details should not be misused under any circumstances.
Passengers often trust platforms like Rapido with sensitive information such as phone numbers and location details. When such information is accessed or used inappropriately, it can lead to discomfort and safety risks, especially for women users.
Experts and users alike have called for stricter safeguards, better masking of phone numbers and stronger accountability for drivers.
GetLatest NewsLive on Times Now along with Breaking News and Top Headlines fromDelhi,Delhi Weather&AQIand around theworld.
Source: India Latest News, Breaking News Today, Top News Headlines | Times Now
