Hana Financial Group Chairman Ham Young-joo, front row sixth from left, and other company executives pose at Hana Bank in Seoul, Thursday. Courtesy of Hana Financial Group
Hana Financial Group unveiled a group-wide consumer protection charter, in a move to elevate consumer protection as the top priority to strengthen corporate governance, the group said Thursday.
The charter seeks to integrate consumer protection into the group’s decision-making, risk management and corporate culture across all affiliates, as well as expanded board oversight.
The strategy will in turn strengthen accountability and establish consumer trust as a defining driver of its long-term competitiveness, Hana said.
The charter was announced at a ceremony attended by Chairman Ham Young-joo, the heads of its affiliates, chief consumer officers and employees.
“Consumer protection is our top priority and our core competitive strength,” Ham said. “As trust is the essence of finance, this charter must not remain a declaration. All employees must unite and ensure it is put into practice. We will move beyond compliance-driven mandates and foster a company-wide mindset that places consumer rights and interests at the center of all operations.”
The charter outlines five core commitments.
Included are establishing a preventive, risk-based protection system and prioritizing consumer interests in all business processes.
It also includes ensuring swift and fair complaint resolution and damage relief, and strengthening transparent communication through active listening.
Expanding financial support and education for vulnerable consumer groups are also included.
Source: Korea Times News
