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British Gas Owner's AI Drive Leaves 1,300 Call Centre Workers Without Jobs

International Business Times UK — July 27, 2026 at 01:09 PM UTC

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British Gas Owner's AI Drive Leaves 1,300 Call Centre Workers Without Jobs

Centrica is cutting 1,300 customer service jobs as AI reshapes British Gas operations, with unions warning of job losses and critics fearing vulnerable customers may be left behind.