One of the amazing features of ChatGPT is the ability to upload files in different formats. This offering allows users to analyze data and clean up sheets in seconds. Butaccording to reports, it seems this feature is currently not working for some users. The affected ChatGPT users said they get an “Unknown error occurred” message when trying to upload files.
Furthermore, someaffected usersreported that this issue affects ChatGPT Pro and Plus plans. However, it works perfectly on thefree ChatGPT plan.
Further description indicates that uploading zip files technically uploads. However, the AI system fails to read them, giving an error message: /mnt/data directory is empty.
Temporarily, one thing you can do to address this issue is to email files to yourself. After that, consider downloading the file on your phone and uploading it via the ChatGPT mobile version. This will certainly fix the “Unknown error occurred” message and you’ll be able to upload your files in ChatGPT. Furthermore, some users noted that compressing multiple files into a single zip archive can also resolve this issue.
The good news is that OpenAI is very much aware of this frustrating issue that affects users. They startedmonitoring the issuesome days ago. With that, it means the team will likely provide a fix sooner rather than later. We’ll keep monitoring the situation and as soon as we find any update, we’ll let you know.
Jike Eric has completed his degree program in Chemical Engineering. Jike covers Business and Tech news on Insider Paper.
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Source: Insider Paper
