Thousands of customers who paid deposits for the Trump Mobile T1 smartphone are expressing frustration over persistent shipping delays. Donald Trump Jr and Eric Trump announced the gold-coloured phone in June 2025, with delivery originally promised for late 2025.
Delivery was subsequently pushed back to January 2026, citing the government shutdown. Buyers report the phones have still not arrived, with customer service providing no clear timeline for shipment.
President Trump's supporters have taken to platforms including TikTok and X to raise concerns about their missing orders. Early enthusiasm among buyers has given way to frustration as the company has not issued updates on fulfilment.
One buyer addressed the president's sons directly in a widely circulated video. 'Hey, Trump supporter here. This goes out to Don Jr. and Eric. Where the f--ks my phone?,' the TikTok user said.
The buyer explained that he purchased four separate devices during the summer and persuaded his son to invest in the brand as well. 'Now we can't get any f--king updates on them!,' he added.
As formal complaints multiply, critics have pointed to the company's terms and conditions as a warning that went unheeded. Detractors argue that customers should have reviewed the company's restrictive terms before making financial commitments.
An examination of the official website reveals language that significantly limits the company's liability regarding delivery. Theterms stipulate that placing a reservation 'does not guarantee that a Device will be produced or made available for purchase.'
Official consumer guidelines further clarify that making a payment does not constitute a formal sales contract, nor does it secure physical inventory. Approximately 600,000 individuals are estimated to have paid the required $100 (£74) deposit.
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The smartphone initially attracted attention through promotional materials promising domestic manufacture. Those claims were subsequently removed, with the founders stating the handset was 'designed with American values.'
Source: International Business Times UK
