Seoul's 120 Dasan Call Center's ARS service page / Courtesy of Seoul Metropolitan Government
The Seoul Metropolitan Government's 120 Dasan Call Foundation announced Wednesday it is significantly expanding its smart consultation services throughout May to help residents find information about cultural events and festivals across the city during Family Month.
The foundation, which has operated the 120 Dasan Call Center since its launch in September 2007, said it will deploy four integrated digital channels: social media, a chatbot, a digital interactive voice response system and real-time live chat. Together, the center hopes to give residents instant access to event schedules, venues and program details without having to conduct separate searches.
Through the "Seoul Talk" chatbot, residents can type the name of an event to receive information immediately. The foundation's official Instagram, X (formerly Twitter) and blog will carry curated content covering festival details.
Dasan Call Center's digital visual automated response system will display promotional banners and notices allowing users to navigate directly to Seoul's cultural event information pages with a single tap.
For inquiries and more information about events, residents can access live chat and connect with a 120 Dasan specialist in real time, with the option to file complaints or civil grievances through the same channel without a separate process. Live consultation by phone is available on weekdays from 8 a.m. to 8 p.m. The foundation's phone line and text consultation service at 02-120 is available around the clock.
"We are concentrating our digital consultation capabilities so that residents can conveniently enjoy Seoul's diverse cultural festivals during this busy month of outdoor activities," an official said.
"We will continue to actively incorporate AI and smart technology into consultation services so that no resident has to wait to be heard."
This article was published with the assistance of generative AI and edited by The Korea Times.
Source: Korea Times News
